Please read and make sure you fully understand our refund policy prior to making a payment.
At HiTech Buddies, our Refund Policy is based on standardized practices and current industrial norms. All refund requests are subject to fair assessment practices and are processed using transparent parameters to ensure that decisions made are justified and mutually agreeable. Doing so this policy sits in line with our refund request procedure and sets out the applicable standards and measures to settle different claims, originating from different circumstances and needs that arise from various business situations.
This Refund Policy covers HiTech Buddies’s action and approach towards refunds and does not apply to any third-party service and/or product providers and third-party websites HiTech Buddies does not own or control.
In order to qualify for a refund, we ask you to contact trough the website or the order. Once we have received your request we will file a complaint and determine issue. As soon as we understand the situation, our first priority is to provide a solution to the issue you are facing. In this sense, your complaint is first reviewed by our technical team and then reported further to our support team.
Both teams will independently determine the soundness and validity of your request using their own professional judgement and apply the following conditions:
- Has the Development/Post-sales process started on your project;
- Is the issue capable of being resolved;
- Is the issue with the project beyond the scope of rectification or resolution finding;
- Has there been a violation of HiTech Buddies’s payment terms;
- Has the work or service or product delivered been used for monetary/business benefits;
- Is the request rational and realistic enough to warrant a refund;
- Is the customer able to access the current design and/or service provided;
- Does the claim arise from any billing dispute from your bank or payment vendor;
- Have all evidences and proofs surrounding the claim been considered;
Please Note: Only once all above conditions have been assessed your refund can be considered and that the refund is only made in circumstances, where nothing good can be done to solve the issue. Any decisions on the refund are final and irrevocable.
Once we decided that a refund will be issued the following steps are followed:
- Your refund query is processed, analyzed and checked for accuracy;
- Your refund query is checked with the agreeable parameters and reference points;
- Your refund query is settled fully or partly, as the case may be;
- We require you to confirm the refund and that you are happy with the solution;
- We require you to destroy all copies of information shared and communication related to the provision of services in due course;
- Your refund query is processed;
Please note: A refund may take 7-10 business days to process. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit card processor), plus any outstanding balances accrued as a result of the chargeback must be paid in full before service is restored, files delivered, or any further work is done. Please contact us to address any billing issues.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
You are entitled to get 100% refund of the upfront payment you made (if any) in the event of:
- You are not satisfied with initial design mockup;
- We didn't start your project at all or we're unable to start soon;
- We are unable to complete the project as per the project's specifications;
- You want to cancel the project within 24 hours of making payment.
No refund will be given if:
- You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project's specifications.
- The project delays are caused by lack of communication from your end.
- The project is solely research work. Only a document will be provided that explains outcome of our research.
- If the third party software have any issues, you could not get access or it denied to integrate the way you want. Due to such reasons, we could not complete your project.
Hosting & Domain Registration
In case of service cancellation request submitted by you, a prorated refund will be issued if the account is eligible for a refund. Cancellations of accounts pre-paid on a yearly basis will only receive a prorated refund based on the monthly rate of the same hosting plan. Domain registrations are not eligible for refunds.
Software, Code Components, Plugins or Subscriptions
Sometimes, we need to purchase third party software, code components, plugins or subscription. We may not notify you if such cost is not charged to you separately. If we purchased any of these, equal amount will be deducted from refund.
HiTech Buddies may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy please, contact us.